Terms & Conditions

Welcome to the Karuna Detox Shop website! 
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Product Sales Policy

Delivery

Orders are normally dispatched within 36 hours following payment. In case of stock shortage, or when we are leading a retreat, dispatch may be delayed by up to 7 days. Allow up to 7 working days for UK delivery and up to 14 working days for delivery within EU, and 21 days for Colonic boards, which are hand made to order, before contacting us.

3 delivery attempts will be made, after which if unsuccessful all three times, the parcel will be returned to our office and additional postage will need to be paid by yourself to repost.

Returns

If you are dissatisfied with your purchase of a product from our site, for whatever reason, please contact us to discuss the matter in the first instance by calling us on 0800 112 3033 or emailing us at shop#karunadetox.com (please replace # with @ symbol).

In compliance with the distance selling regulations, should you wish to cancel your order for any reason, you may do so within seven working days of the receipt of the goods.

All goods returned must be in their original packing and in their original condition with a covering letter and stating the invoice number on the original order. We will not accept any responsibility for loss or damage to goods returned in this way until they are received at the above address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.

Once we receive the goods in saleable condition, a credit note for their cost will be made, or a refund minus 20% restocking fee.

Postage Refunded?

In the case of faulty goods your purchase will be replaced as soon as we are in receipt of the original item and your return postage costs will be refunded in full. Otherwise, the cost of sending the goods to you and your costs in returning the goods to us will not be refunded.

Retreat Bookings Policy

The following ‘Terms and Conditions’ together with ‘Welcome Pack’ email information refer to the contract between yourself, the person named on the booking form, also refered to as ‘the client’, and Detox Holiday ltd. (also refered to as ‘Karuna Detox Retreat’, ‘Karuna Detox Retreats’ and ‘Karuna Detox’). ‘The Venue’ refers to the location and accomodation provided by Detox Holiday ltd. Please read both to understand our respective rights and obligations.
Also, see Mandatory disclaimer & read a list of Contra-indications to colonic irrigation here.

(1) Bookings

A £250 non-refundable deposit is required at the time of booking a retreat. The balance is due 4 weeks prior to retreat start date. Bookings made within one month of retreat start are paid in full upon booking. In special cases a personal payment structure may be arranged as well.Your booking is considered completed once availability has been confirmed and we have received your deposit. For Cancellations and Transfers see clause (4), for your low-cost Holiday Insurance to cover any cancellations or curtailments on your behalf, see clause (5).

Balance payments

If the balance has not been paid 3 weeks prior to retreat start, without prior arrangement, we reserve the right to retain your full deposit and rebook your room/s. i.e. you lose your booking. Please communicate with us promptly if you need to change your retreat times or cancel and we will do our best to assist you.

(2) Confirmation

Your receipt will be emailed to you together with an information pack (‘Welcome Pack’) with Travel and Preparation retreat informaiton.

(3) Payment methods

We accept payment on this site with paypal (using paypal balance, associated account, or card details). You may also chose to use a bank transfer.

All bank transfer and some of the paypal fees are to be added by the client, yourself, as seen on the total price for your detox retreat deposit.

Karuna Detox™ is the trading names of Detox Holidays Ltd., the sister company to ‘Karuna Detox Shop ltd’ and is used with permission. ‘Karuna Detox Shop ltd’ will appear on your bank statement.

(3) Accomodation

Is in Private single or shared twin/double bed rooms, both private ensuite and shared bathrooms are available. Rooms booked for single occupancy may have a single bed, twin beds, or a double size bed.

Ensuite rooms:

Ensuite rooms mostly have showers and most Master rooms have baths.

Shared Twin rooms:

If you would like to book a twin shared room, as a single person, we will attempt to book someone (always of the same gender) to share with you. If there is no one to share with you, you will be charged the price for single occupancy.

Single room with shared bathroom:

When you book a single room with a shared bathroom, we will attempt to match you with a person of the same gender to share with. This may not always be possible.

(4) Cancellations and Transfers

Balance payments:

If the balance has not been paid 3 weeks prior to retreat start, without prior arrangement, we reserve the right to retain your full deposit and rebook your room/s. i.e. you lose your booking. Please communicate with us promptly if you need to change your retreat times or cancel and we will do our best to assist you.

Transfer of dates:

You may request (in writing) to transfer to another available date of your choice after booking, you will have 30 days to chose another date, from the date you notified us. This will incur an administrative charge of £50. Within 4 weeks of your retreat start, a transfer is dependent on rebooking of your initial place.

Cancellation:

Should you need to cancel your retreat, please contact us in writing. Your deposit is non-refundable. Within 4 weeks of the retreat start your fee, minus deposit, may be refunded upon successful rebooking of your room. Minus any special offers or expenses occurred to refill this space.

(5) Travel Insurance & Health

(a) It is compulsory to purchase at your own expense, in addition to your retreat with us, also travel insurance(see www.aatravelinsurance.com for low cost insurance at £6-£7) for your peace of mind, in case you should need to cancel your retreat due to circumstance beyond your control, i.e. sickness or death of family member, changes in travel arrangments made by yourself or other companies involved or other conditions and circumstances beyond your control.

(b) Please consult with a naturopath or a medical doctor if you have a pre-existing medical condition. As well as contact us using our form sent out in the information pack. We reserve the right to cancel your retreat and retain your deposit or full retreat payment prior to retreat start, upon arrival to retreat, or during our retreat, at our discretion, should you have an undisclosed contra indication to fasting, such as bulimia or anorexia, or should you not fulfil all The Client Obligations as detailed below. All physical and cleansing activities undertaken on Karuna Detox Retreats are undertaken at your own risk, non are compulsory, should you experience discomfort during any activity you are advised to refrain from the activity and consult a member of our staff.

(6) Special Offers

These offers are dependent on availability. Spaces are limited and are filled on a first come first served basis. In case of multiple offers, only one special offer may be used by one customer for one purchase or retreat.

(7) The Client Obligation

The Client’s Obligation – 1. to take good care of The Venue – room, cottage and other buildings and their content and to leave it in a clean and tidy condition at the end of the retreat. 2. Not to part with possessions of The Accomodation. or share accomodation otherwise than with those persons identified on the Booking Form without consent of Karuna Detox Retreats.3. Not to sell or transfer the Agreement with any other person without the consent of Karuna Detox. 3. To refrain from disruption to the quiet and pleasant atmosphere of the retreat and to refrain from disruption to the retreat, staff and other participants. 4. Not to cause an annoyance or become a nuisance to Karuna Detox or the owners or occupiers of this or adjoining premises.

Karuna Detox Retreats will attempt to resolve all reasonable complaints to the satisfaction of all parties, as soon as practicable.

Karuna Detox Retreat reserves the right to evict the Client and any other person occupying, staying at or visiting The Venue whether with the consent of the client or not at the time without payment of compensation by Karuna Detox if in the absolute discretion of Karuna Detox there is a serious breach of the Agreement by the Client or any person occupying, staying at or visiting The Venue or if the behaviour of any such person is such as to endanger the safety, comfort or enjoyment of other persons.

Privacy Policy

website & personal information security

(1) We collect payment via Paypal online, securely and without retaining this sensitive information on our server or computers.

(2) We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, never passed on or sold to third parties.

(3) In accordance with the Data Protection Act 1998. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

(4) If you notice any errors in your Order Confirmation Email please contact shop#karunadetox.com (please replace # with @ symbol).

(5) Marketing Mail-outs:  Emails and addresses on this site may be used for our ‘Karuna Detox Shop ltd’ and sister company  ‘Detox Holidays ltd’ marketing and promotional purposes, such as mailings, announcing new products or making promotional offers. You may unsubscribe at any time.

liability disclaimer

The content of this website is for your general information and use only. It is subject to change without notice. The contents may include inaccuracies or typographical errors. All information, products and services are provided ‘as is’ without warranty of any kind.  You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. You should always consult an appropriate professional for specific advice regarding your personal situation.

lawful use

As a condition of your use of this site, you agree that you will not use the site for any purpose that is unlawful under any law. You may not damage, disable, overburden, or impair this site.

E-mail addresses and postal addresses posted on this site are not to be used by any seller of services, any compiler of mailing lists, or any other non-authorized use.