Terms and Conditions

by sho, July 2, 2017

Sales Policy

Terms & Conditions

See our Product Policy here. See Retreat Booking Policy here.
Office (not retreat) address: Detox Yogi Ltd., trading as ‘Karuna Detox Retreats’, 26 Bossel Rd., Buckfastleigh, Devon, TQ11 0DD, UK. Telephone: (UK +44) 0800 112 3033.
All prices on this site are in GBP.

Use of this site and/or Payment of a deposit indicates agreement with the terms and conditions in the ‘Retreat Booking Policy’, ‘Poduct Sales Policy’ and ‘Privacy Policy’.

Retreat Bookings Policy

The following ‘Terms and Conditions’ together with ‘Welcome Pack’ email information refer to the contract between yourself, the person named on the booking form, also refered to as ‘the client’, and Detox Yogi ltd. (also refered to as ‘Karuna Detox Retreat’, ‘Karuna Detox Retreats’ and ‘Karuna Detox’). ‘The Venue’ refers to the location and accomodation provided by Detox Holiday ltd. Please read both to understand our respective rights and obligations.
Also, see Mandatory disclaimer & read a list of Contra-indications to colonic irrigation here.

(1) Bookings:

A £250 non-refundable deposit is required at the time of booking a retreat. The balance is due 4 weeks prior to retreat start date. Bookings made within one month of retreat start are paid in full upon booking. In special cases a personal payment structure may be arranged as well.Your booking is considered completed once availability has been confirmed and we have received your deposit. For Cancellations and Transfers see clause (4), for your low-cost Compulsory Travel Insurance to cover any cancellations or curtailments on your behalf, see clause (5).

Balance payments:

If the balance has not been paid 3 weeks prior to retreat start, without prior arrangement, we reserve the right to retain your full deposit and rebook your room/s. i.e. you lose your booking. Please communicate with us promptly if you need to change your retreat times or cancel and we will do our best to assist you.

Confirmation:

Your receipt will be emailed to you together with an information pack (‘Welcome Pack’) with Travel and Preparation retreat informaiton.

(2) Payments:

We accept payment over the phone using debit and credit card. Debit Cards are free of charge to use, UK based Credit cards incur a surcharge of 3% and non-UK based credit cards will have a 4% surcharge added to them.

You may also send a cheque or pay by bank transfer.

All bank transfer fees are to be added by the client, yourself, to the quoted price for your detox retreat.

Karuna Detox™ and Karuna Detox™ Retreats are trading names of Detox Yogi Ltd. Detox Yogi Ltd will appear on your bank statement.

(3) Accomodation:

Is in Private single rooms, or shared twin and double-bed rooms. Private ensuites and some shared bathrooms are available. Rooms booked for single occupancy will always be single occupancy and may have a single bed, twin beds, or a double size bed. Ensuite rooms mostly have showers and in Master rooms have baths.

Shared Twin rooms:
If you would like to book a twin shared room, as a single person, you may ask us to attempt to book someone (always of the same gender) to share with you. If there is no one to share with you, you will be charged the price for single occupancy.

Single room with shared bathroom:
When you book a single room with a shared bathroom, we will attempt to match you with a person of the same gender to share with. This may not always be possible. We will always try to notify you in advance and you may be given the option of booking an ensuite, if one is available. In both cases you will be charged accordingly to the final room occupied.

(4) Cancellations and Transfers:

Balance payments:

If the balance has not been paid 3 weeks prior to retreat start, without prior arrangement, we reserve the right to retain your full deposit and rebook your room/s. i.e. you lose your booking. Please communicate with us promptly if you need to change your retreat times or cancel and we will do our best to assist you.

Transfer of dates:

You may request (in writing) to transfer to another available date of your choice after booking, you will have 30 days to chose another date, from the date you notified us. This will incur an administrative charge of £50. Within 4 weeks of your retreat start, a transfer is dependent on rebooking of your initial place.

Cancellation:

All clients are required to take out travel insurance to cover you in case of force majeure, unavoidable changes to your travel or in case you need to cancel or curtail your retreat before or during your retreat.

In advance of your retreat time, should you need to cancel your retreat, please contact us in writing. Your deposit is non-refundable. Within 4 weeks of the retreat start your fee, minus deposit, may be refunded upon successful rebooking of your room. Minus any special offers or expenses occurred to refill this space. You can request to be transfered to another retreat, with only a £50 admin. transfer fee (available over 4 weeks before retreat start, and within 4 weeks of retreat start this may be dependent on the successful re-filling of your place on the retreat).

Should Karuna Detox Retreats need to cancel a retreat, you will be given the option to transfer, free of charge, to another retreat date. Or alternatively, will receive a refund of all your payment. No other compensation will be offered for any expenses or arrangements you have made. The travel insurance everyone is required to take out may offer compensation in this case.

Karuna Detox Retreats will not refund payments or compensate in case of a forces majeure, such as earthquack or storm that prevent your participation.

(5a) Health & Travel Insurance:

(a) It is compulsory to purchase at your own expense travel insurance for your peace of mind, in case you should need to cancel your retreat due to circumstance beyond your control, i.e. sickness or death of family member, changes in travel arrangments made by yourself or other companies involved, or other conditions, circumstances or personal injuries.

(b) You are responsible for consult with your medical doctor if you have a pre-existing medical condition. We reserve the right to cancel your retreat and retain your deposit or full retreat payment prior to retreat start, upon arrival to retreat, or during our retreat, at our discretion, should you not be fit for any of our activities or should you not fulfil any of the client obligations below.

(5b) Health & Safety:

All physical and cleansing activities undertaken on Karuna Detox Retreats are undertaken at your own risk, non are compulsory, should you experience discomfort during any activity you are advised to refrain from the activity and consult a member of our staff.  Fasting is not appropriate for people with a history of bulimia or anorexia.

(a) Detox Yogi Ltd. trading as Karuna Detox Retreats is under a duty to ensure so far as is reasonably practicable that the health, safety and welfare of all clients are protected.
(b) It is the duty of all Customers to take reasonable care of their health and safety and that of other persons who may be affected by their acts or omissions and to co-operate with Detox Yogi Ltd. so far as is necessary to perform or comply with any requirement imposed by any relevant safety rules regulations and laws.
(c) The Customer must comply fully with all and any health and safety regulations/ recommendations from time to time introduced by Detox Yogi Ltd.
(d) Use of Detox Yogi Ltd. facilities and participating in activities promoted by Detox Yogi Ltd. are undertaken entirely at the sole risk of the Customer.
(e) Prior to using any of Detox Yogi Ltd. facilities or participating in any activity promoted by Detox Yogi Ltd. the customer must ensure and is solely responsible to satisfy him/herself that he/she is medically and physically fit and able to use such facilities or participate in activities promoted or organised by Detox Yogi Ltd..
(f) The Customer is under a duty to notify the Manager immediately upon arrival of any medical or physical condition or pregnancy affecting them. Detox Yogi Ltd. reserves the right at its absolute discretion to restrict or prevent the Customer from using any facility or participating in any activity promoted or organised by Detox Yogi Ltd. without liability for any refund.
(g) Detox Yogi Ltd. will not accept any liability for any injury to the Customer in their use of Detox Yogi Ltd.facilities or participation in activities promoted or organised by Detox Yogi Ltd. beyond what is covered by our own public liability insurance. It is the sole responsibility of the Customer to ensure that he/she has adequate personal insurance cover in respect of physical injury and other medical risk(s).

(6) Special Offers:

These offers are based on payment by debit card and are dependent on availability. Spaces are limited and are filled on a first come first served basis. In case of multiple offers, only one special offer is to be used by one customer for one purchase or retreat.

(7) The Client Obligation:

The Client’s Obligation – 1. to take good care of The Venue – room, cottage and other buildings and their content and to leave it in a clean and tidy condition at the end of the retreat. 2. Not to part with possessions of The Accomodation. or share accomodation otherwise than with those persons identified on the Booking Form without consent of Karuna Detox Retreats.3. Not to sell or transfer the Agreement with any other person without the consent of Karuna Detox. 3. To refrain from disruption to the quiet and pleasant atmosphere of the retreat and to refrain from disruption to the retreat, staff and other participants. 4. Not to cause an annoyance or become a nuisance to Karuna Detox or the owners or occupiers of this or adjoining premises.

Karuna Detox Retreats will attempt to resolve all reasonable complaints to the satisfaction of all parties, as soon as practicable.

Karuna Detox Retreat reserves the right to evict the Client and any other person occupying, staying at or visiting The Venue whether with the consent of the client or not at the time without payment of compensation by Karuna Detox if in the absolute discretion of Karuna Detox there is a serious breach of the Agreement by the Client or any person occupying, staying at or visiting The Venue or if the behaviour of any such person is such as to endanger the safety comfort or enjoyment of other persons.

 

Product Sales Policy

The following ‘Delivery & Returns policy’ refer to the agreement between yourself and Detox Yogi ltd.
Address: 26 Bossel Rd., Buckfastleigh, Devon, TQ11 0DD, UK.
Tel. (UK +44) 0800 112 3033
email: info#karunadetox.com (please replace # with @ symbol)

All prices on this site are in GBP.

Delivery:

Orders are normally dispatched within 36 hours following payment. In case of stock shortage, or when we are running a retreat, dispatch may be delayed by up to 7 days. In any case allow up to one week for delivery and up to 2 weeks for delivery within EU, before contacting us.

Returns:

If you are dissatisfied with your purchase of a product from our site, for whatever reason, please contact us to discuss the matter in the first instance by calling us on 0800 112 3033 or emailing us at info#karunadetox.com (please replace # with @ symbol). In compliance with the distance selling regulations, should you wish to cancel your order for any reason, you may do so within seven working days of the receipt of the goods.

All goods returned must be in their original packing and in their original condition with a covering letter and stating the invoice number on the original order. We will not accept any responsibility for loss or damage to goods returned in this way until they are received at the above address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system. Once we receive the goods in saleable condition, a credit note for their cost will be made, or a refund minus 20% restocking fee. NB: Unless the goods are faulty, the cost of sending the goods to you and your costs in returning the goods to us will not be refunded. In the case of faulty goods your purchase will be replaced as soon as we are in receipt of the original item and your return postage costs will be refunded in full.

Privacy Policy

Website & Personal informationa Security

(1) We process payments from MasterCard, Visa cards and Debit Cards over the phone, and soon online, securely and without retaining this sensitive information on our server or computers.

(2) We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, never passed on or sold to third parties.

(3) In accordance with the Data Protection Act 1998. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes: your name address phone number email address order history.

(4) If you notice any errors in your Order Confirmation Email please contact info@karunadetox.com

(5) Marketing Mail-outs: If you choose to give us personal information, such as your name, address and e-mail address, we may use this information for our own marketing and promotional purposes, such as mailings, announcing new products or making promotional offers.

Terms of Use of the Karuna Detox Retreats Web Site

ALL WEB SITE DESIGN, TEXT, GRAPHICS, THE SELECTION AND ARRANGEMENT THEREOF, AND ALL SOFTWARE COMPILATIONS, AND ALL OTHER MATERIAL ON THIS WEB SITE ARE COPYRIGHT OF Detox Yogi Ltd. trading as ‘Karuna Detox™ Retreats’ AND ITS AFFILIATES, OR THEIR CONTENT AND TECHNOLOGY PROVIDERS. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Karuna Detox Retreats or using this web site as a shopping resource. Any other use of materials on this Web site – including reproduction for purposes other than those noted above, modification, distribution, or republication – without the prior written permission of Detox Yogi Ltd is strictly prohibited.

TO THE FULLEST EXTENT PERMITTED AT LAW, Detox Holidays Ltd. trading as ‘Karuna Detox™ Retreats’ IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Detox Yogi Ltd. trading as ‘Karuna Detox™ Retreats’ DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

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