Terms & Conditions
See our Privacy Policy or Product Policy here. See Retreat Booking Policy here.
See our COvid Care Guidelines here.
Office (not retreat) address: Detox Yogi Ltd., trading as ‘Karuna Detox Retreats’, 26 Bossel Rd., Buckfastleigh, Devon, TQ11 0DD, UK. Telephone: (UK +44) 0800 112 3033.
All prices on this site are in GBP.
Use of this site and/or payment of a deposit indicates agreement with the terms and conditions in the ‘Retreat Booking Policy’, ‘Product Sales Policy’ and ‘Privacy Policy’.
Retreat Bookings Policy
The following ‘Terms and Conditions’ together with ‘Welcome Pack’ email information refer to the contract between yourself, the person named on the booking form also referred to as ‘the client’, and Detox Yogi ltd. (also referred to as ‘Karuna Detox Retreat’, ‘Karuna Detox Retreats’ and ‘Karuna Detox’). ‘The Venue’ refers to the location and accommodation provided by Detox Holiday ltd. Please read both to understand our respective rights and obligations.
Also, see Mandatory disclaimer & read a list of Contra-indications to colonic irrigation here.
(1) Bookings:
A £275 non-refundable deposit is required at the time of booking a retreat. The balance is due 4 weeks prior to the retreat start date. Bookings made within one month of retreat start are to be paid in full upon booking.
Your booking is considered completed once availability has been confirmed and we have received your deposit, or if within 4 weeks of retreat start once availability has been confirmed and we have received your full payment.
For Cancellations and Transfers see clause (4), for Compulsory Travel Insurance to cover any cancellations or curtailments on your behalf, see clause (5).
Balance payments:
If the balance has not been paid 3 weeks prior to retreat start or at an alternative agreed upon payment plan time, we reserve the right to retain your full deposit and rebook your room/s. i.e. you lose your booking. Please communicate with us promptly if you need to change your retreat times, cancel or request an alternative payment plan and we will do our best to assist you.
Confirmation:
Your confirmation of payment will be emailed to you together with an information pack (‘Welcome Pack’) with Travel, How to Prepare for Your Detox and other information.
(2) Payments:
We accept payment by bank transfer.
Any bank transfer fees added by your bank (such as international bank transfer or currency conversion fees) are to be added by the client, yourself, to the quoted price for your detox retreat, so that the amount that reaches us is the outstanding amount in full.
The trading names Karuna Detox Retreats or Detox Yogi Ltd. will appear on your bank statement.
(3) Accommodation:
Single rooms are mostly within shared cottages with 2-3 bedrooms. Single rooms are private and have either a single double bed or two single beds for your own private occupancy. Ensuite rooms have attached or in-room bathrooms with either shower or shower head with a bath. Shared bathrooms are shared between no more than two single occupancy rooms and are costed accordingly.
One-bedroom cottages are available for single or couple occupancy and may be the best option for people who experience sound/noise sensitivity/insomnia etc.
Rooms booked for single occupancy may have one double-sized bed or two single twin beds. Ensuite rooms mostly have showers (a few have baths) and One bedroom cottages mostly have baths.
Room Requests- Please note you may request a particular room, however, no specific room arrangements are guaranteed. Room arrangements may be liable to changes without prior notification.
Shared Twin rooms:
Shared rooms have twin beds or a double bed (if booked for a couple and a double bed is available). The ensuite is a bath or a shower and is shared by room occupants.
We do not accept bookings for only one half of a shared twin room.
Single room with shared bathroom:
When you book a single room with a shared bathroom, we will attempt to match you with a person of the same biological gender to share with. This may not always be possible. We will try to notify you in advance and you may be given the option of booking an ensuite if one is available. You will be charged according to the final room occupied.
(4) Cancellations and Transfers:
Balance payments:
If the balance has not been paid 3 weeks prior to retreat start, or at an alternative agreed-upon personal payment plan time, we reserve the right to retain your full deposit and rebook your room/s. i.e. you lose your booking. Please communicate with us promptly if you need to change your retreat times, cancel or request an alternative payment plan and we will do our best to assist you.
Transfer of dates:
You may request (in writing) to transfer to another available date of your choice after booking, you will have 30 days to choose another date, from the date you notified us. This will incur an administrative charge of £75.
You may only request this once. After this, your deposit and any other payments will be non-transferable.
Within 4 weeks of your retreat start date, a transfer of dates is dependent on your room being rebooked (i.e. refilled) successfully by another person. Once another person books your original place/room, the amount they paid minus transfer other fees or expenses or special offers that occurred to refill this room, can be transferred over towards the cost of your new retreat booking. Any outstanding costs related to your retreat booking are to be covered by yourself, in accordance to our terms & conditions.
We will make your space available to be booked by another person via our site and may send emails to our mailing list to inform them of a last-minute place.
Cancellation:
All clients are required to take out insurance to cover in case of force majeure, unavoidable changes to your travel or in case you need to cancel or curtail your retreat before or during your retreat for any other reason.
In advance of your retreat time, should you need to cancel your retreat, please contact us in writing. Your deposit is non-refundable. Within 4 weeks of the retreat start your fee, minus the deposit may be refunded upon successful rebooking of your room. Minus any special offers or expenses that occurred to refill this space.
You can request for your payments to be transferred to another retreat date, minus a £75 administrative transfer fee. This is available anytime, however, within 4 weeks of retreat start, this is dependent on the successful re-filling of your place on the retreat. Please see ‘Transfer of Dates’ section above.
Should Karuna Detox Retreats need to cancel a retreat, you will be given the option to transfer free of charge to another retreat date. No other compensation will be offered for any expenses or arrangements you have made. The travel/holiday insurance everyone is required to take out may offer compensation in this case.
Karuna Detox Retreats will not refund payments or compensate you in case of a forces Majeure, such as earthquake or storm, flight or transport disruption, contracting covid, NHS ‘pinging’ or positive covid test or any other circumstances that occur to you or your family that prevent your participation or require your leaving the retreat venue to care for yourself or others. This includes leaving the retreat to self-isolate at home, as with Covid, if government regulations ask this.
In case of government-imposed or recommended quarantines, restriction of travel or of gatherings, and/or in the case of a pandemic, as in the case of the COVID virus or any other pandemics or similar scenario, Karuna Detox Retreat retains the right to not refund payments or compensate. However, if Detox Yogi Ltd cancels a detox retreat that you are booked on, you will be offered a transfer free of charge to another retreat date. If you are required to cancel your participation in the detox retreat due to NHS ‘pinging’ or a positive lateral flow test, PCR test or symptoms that are indicative of Covid virus (elevated temperature, new cough or change in taste/smell or other related symptom), Detox Yogi ltd. retains the right to not refund payments or compensate.
Karuna Detox Retreat reserves the right to refuse service if a) we believe our services are incompatible or unsuitable for you or b) if your payment has not been received at specified payment times. In the case that we refuse service, we will return any monies paid.
(5a) Health, Holiday & Travel Insurance:
(a) It is compulsory to purchase at your own expense insurance for your peace of mind, in case you should need to cancel your retreat due to circumstances beyond your control, i.e. sickness or death of a family member, changes in travel arrangments made by yourself or other companies involved, or other conditions, circumstances or personal injuries.
(b) You are responsible for consulting with your medical doctor if you have a pre-existing medical condition. We reserve the right to cancel your retreat and retain your deposit or full retreat payment prior to retreat start, upon arrival to retreat, or during our retreat, at our discretion, should you not be fit for any of our activities or should you not fulfil any of the client obligations below.
(5b) Health & Safety:
See our COvid Guidelines here.
All physical and cleansing activities undertaken on Karuna Detox Retreats are undertaken at your own risk, non are compulsory, should you experience discomfort during any activity you are advised to refrain from the activity and consult a member of our staff. Fasting is not appropriate for people with a history of bulimia or anorexia.
(a) Detox Yogi Ltd. trading as Karuna Detox Retreats is under a duty to ensure so far as is reasonably practicable that the health, safety and welfare of all clients are protected.
(b) It is the duty of all Customers to take reasonable care of their health and safety and that of other persons who may be affected by their acts or omissions and to co-operate with Detox Yogi Ltd. so far as is necessary to perform or comply with any requirement imposed by any relevant safety rules regulations and laws.
(c) The Customer must comply fully with all and any health and safety regulations/ recommendations from time to time introduced by Detox Yogi Ltd.
(d) Use of Detox Yogi Ltd. facilities and participating in activities promoted by Detox Yogi Ltd. are undertaken entirely at the sole risk of the Customer.
(e) Prior to using any of Detox Yogi Ltd. facilities or participating in any activity promoted by Detox Yogi Ltd. the customer must ensure and is solely responsible to satisfy him/herself that he/she is medically and physically fit and able to use such facilities or participate in activities promoted or organised by Detox Yogi Ltd.
(f) The Customer is under a duty to notify the Manager immediately upon arrival of any medical or physical condition or pregnancy affecting them. Detox Yogi Ltd. reserves the right at its absolute discretion to restrict or prevent the Customer from using any facility or participating in any activity promoted or organised by Detox Yogi Ltd. without liability for any refund.
(g) Detox Yogi Ltd. will not accept any liability for any injury to the Customer in their use of Detox Yogi Ltd. facilities or participation in activities promoted or organised by Detox Yogi Ltd. beyond what is covered by our own public liability insurance. It is the sole responsibility of the Customer to ensure that he/she has adequate personal insurance cover in respect of physical injury and other medical risk (s).
(7) Special Offers:
These offers are based on payment by BACs and are dependent on availability. Spaces are limited and are filled on a first-come-first-served basis. In the case of multiple offers, only one special offer is to be used by one customer for one purchase or retreat.
(8) The Client Obligation:
The Client’s Obligation – 1. to take good care of The Venue – room, cottage and other buildings and their content and to leave it in a clean and tidy condition at the end of the retreat. 2. Not to part with possessions of The Accommodation. or share accommodation otherwise than with those persons identified on the Booking Form without consent of Karuna Detox Retreats.3. Not to sell or transfer the Agreement with any other person without the consent of Karuna Detox. 3. To refrain from disruption to the quiet and pleasant atmosphere of the retreat and to refrain from disruption to the retreat, staff and other participants. 4. Not to cause an annoyance or become a nuisance to Karuna Detox or the owners or occupiers of this or adjoining premises.
Karuna Detox Retreats will attempt to resolve all reasonable complaints to the satisfaction of all parties, as soon as practicable.
Karuna Detox Retreat reserves the right to cancel a booking in advance or to evict the Client and any other person occupying, staying at or visiting The Venue whether with the consent of the client or not at the time without payment of compensation by Karuna Detox if in the absolute discretion of Karuna Detox there is a serious breach of the Agreement by the Client or by any person occupying, staying at or visiting The Venue or if the behaviour of any such person is such as to endanger the safety, comfort or quiet enjoyment or ease of completion of work tasks of other persons including participants, workers, staff and members of the public.
PRIVACY POLICY
Website & Personal Information Security
Short Version 1-3:
(1) We may process payments from MasterCard, Visa cards and Debit Cards over the phone, and via PayPal, securely and without retaining this sensitive information on our server or computers.
(2) We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, never passed on or sold to third parties.
(3) In accordance with the GDPR. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The type of information we will collect about you includes: your name address phone number email address order history and massage/health forms on retreats.
Long Version 1-4:
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1) Definitions
References in this policy to “data protection law” mean (as applicable) the Data Protection Act 1998, the General Data Protection Regulation (Regulation (EU) 2016/679), and all related data protection legislation having effect in the United Kingdom from time to time (including the Data Protection Act 2018).
2) How we use your information
2.1 The following sections explain what information we hold about you, why we are processing that information, the legal basis for the processing, the duration for which we keep your information and (if applicable) who your information will be shared with and where those recipients are based.
2.2 Which information do we process and for what purpose?
We will collect and process the following data about you:
2.2.1 Information you give us. This is information about you that you give us by filling in forms on our site/via email/on retreat or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site or the application, subscribe to a service we provide, place an order on our site and when you report a problem with our site to us. The information you give us may include your name, address, e-mail address and phone number, medical history, lifestyle and diet financial and credit card information and other.
2.2.2 Information we collect about you. When you visit our website we will automatically collect the following information:
2.2.2.1 technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, and operating system and platform; and
2.2.2.2 information about your visit, including the full Uniform Resource Locators (URL), through and from our site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
2.2.2.3 information about your stay with us regarding your detox diet and process, therapy and massage sessions and other.
2.2.3 Information we receive from other sources. This will typically comprise your name and contact information when your information is given by one party booking a retreat for another party who is attending the retreat, or who is an emergency contact for a participant on the retreat. We may request information from a third-party company regarding a participant who may have received services from that company, if we deem they are necessary for our provision of services or our correspondence with the party, or our legal requirements.
2.3 How is my information used?
We use information held about you in the following ways:
2.3.1 to carry out our obligations arising from any contracts entered into between you (or the organisation you work for or represent) and us. For customers, this includes providing you (or your organisation) with the information, products and services that you request from us. For suppliers this includes us obtaining price quotations from you and engaging you (or your organisation) to supply us products and services;
2.3.2 in the case of customers (or employees or representatives of customer organisations), to notify you about changes to our service;
2.3.3 in the case of customers (or employees or representatives of customer organisations), to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
2.3.4 to otherwise respond to your enquiry or follow up our own enquiries;
2.3.5 to ensure that the content from our site is presented in the most effective manner for you and for your computer; and
2.3.6 to administer our site, including for troubleshooting, data analysis, testing, research, statistical and survey purposes.
2.4 What are the grounds for processing your information?
We are processing your data on the following grounds:
2.4.1 if you are a customer or supplier of ours, because the processing is necessary for the performance of the contract between you and us, including the taking of pre-contractual steps at your request;
2.4.2 if you are an employee or representative of a customer or supplier of ours, because we have a legitimate interest in processing your information in order to perform the contract between us and your employer or principal, including taking pre-contractual steps at their request. In accordance with data protection law, we have carefully weighed your interests and fundamental rights and freedoms against our interest to process your information in this way and are satisfied that we are justified in doing so;
2.4.3 in certain circumstances, the processing is necessary for us to comply with our legal or regulatory obligations;
2.4.4 in all other cases, the processing is necessary for achieving our legitimate interests of:
2.4.4.1 maintaining accurate internal records of customers, suppliers, contractors and their contacts for administrative and commercial purposes. This includes where we keep a record of potential supplier details with a view to using their services or purchasing their products in the near future;
2.4.4.2 responding to your enquiry, whether submitted through our website, email, over the telephone, in person or otherwise; or
2.4.4.3 sending you marketing information about our products and services (including, where applicable, on the basis of the soft opt- in under the Privacy and Marketing Communications Regulations). You can unsubscribe from these communications at any time by following the instructions contained in the communication or by contacting us using the details set out below, and in accordance with data protection law we have carefully weighed your interests and fundamental rights and freedoms against our interest to process your information and are satisfied that we are justified in processing your information for this purposes; and
2.4.5 we are otherwise processing your data on the basis of your consent. This will typically be the case where you have opted into receiving marketing communications from us.
2.5 Duration and further processing.
We only keep your information for so long as it is reasonably necessary. Generally speaking, we keep your personal information for the following periods of time:
2.5.1 customer, supplier and contractor information (including contact details of employees and representatives) where we enter into a contract–7 [seven] years from the date of termination of our contract; customers who participate on a retreat are in this category.
2.5.2 potential customer, customers, supplier and contractor information (including contact details of employees and representatives) where a contract is not entered into between us–2 [two years] from the last communication between us.
We endeavour not to keep your information for a longer period and will inform you of the reason and grounds for doing so, upon request.
2.6 Who is your information shared with?
Your personal information is not shared with anyone except in the rare case where we are required to do so to comply with the law, to protect our rights, to deliver or improve our services or to efficiently operate our business or our communications with you. In order to achieve these purposes, we will share your data with the following people or groups of people:
2.6.1 our outsourced IT providers. Our IT providers may in certain circumstances require access to data held on our systems, for example when we need to troubleshoot a technical issue. Our IT providers are subject to strict contractual obligations to treat your personal information with the utmost sensitivity, to keep it confidential and to comply with data protection law at all times;
2.6.2 potential purchasers of our business, subject to those persons entering into strict confidentiality obligations with us and only to the extent permissible under data protection law; and
2.6.3 our professional advisers, or professional collegues, such as our accountants and solicitors, who are subject to professional duties of confidentiality.
To the best of our knowledge, understanding and belief, your information will not be transferred outside of the European Economic Area or to any country which is not approved by the European Commission. If this changes then we will let you know.
2.7 Automated decision making
We do not make automated decisions about you based on your information. If this changes in the future then we will let you know.
2.8 Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted pursuant to our payment processors’ protocols. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share passwords with anyone outside of the organisation to which those passwords were supplied.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security safeguards to try to prevent unauthorised access.
3) Your Rights
3.1 Under data protection law you have the following rights:
3.1.1 the right to be informed as to what we do with your information. This includes but is not limited to the right to know what information we gather, process and store, what we do with it, who we share it with and how long we keep it for. This information is set out in this policy;
3.1.2 if we are processing your data on the basis of your consent then you have the right to withdraw that consent at any time. One way of doing so would be to notify us using the details set out below. In the case of marketing communications sent to you on the basis of your consent, each communication will clearly indicate how you can withdraw your consent. Please note that the lawfulness of our historic processing based on your consent will not be retrospectively affected by your subsequent withdrawal of consent;
3.1.3 the right to access a copy of your information which we hold. This is called a ‘subject access request’. Additional details on how to exercise this right are set out in section 4, below;
3.1.4 the right to prevent us processing your information for direct marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent
3.1.5 the right to object to decisions being made about you by automated means. We will inform you if your information is subject to automated processing;
3.1.6 the right to object to us processing your personal information in certain other situations;
3.1.7 the right, in certain circumstances, to have your information rectified, blocked, erased or destroyed if it is inaccurate; and
3.1.8 the right, in certain circumstances, to claim compensation for damages caused by us breaching data protection law.
3.2 From 25 May 2018 you will have the following additional rights under data protection such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the details set out below;
3.2.1 enhanced rights to request that we erase, rectify, cease processing and/or delete your information; and
3.2.2 in certain circumstances, the right to request the information we hold on you in a machine readable format so that you can transfer it to other services. This right is called ‘data portability’. Additional details on how to exercise this right are set out in section 4, below.
3.3 You also have the general right to complain to us (in the first instance) and to the Information Commissioner’s Office (if you are not satisfied by our response) if you have any concerns about how we hold and process your information. Our contact details are set out below. The Information Commissioner’s Office website is www.ico.org.uk.
3.4 For further information on your rights under data protection law and how to exercise them, you can contact Citizens Advice Bureau www.citizensadvice.org.uk) or the Information Commissioner’s Office www.ico.org.uk).
4) Access to Information
4.1 Under data protection law you can exercise your right of access by making a written request to receive copies of some of the information we hold on you. You must send us proof of your identity and proof of authority if making the request on behalf of someone else, before we can supply the information to you. Requests should be sent to us using the contact details in section 8 below
4.2 We will also be allowed to charge you for our reasonable administrative costs in collating and providing you with details of the requested information which we hold about you if your request is clearly unfounded or excessive. In very limited circumstances, we are also entitled to refuse to comply with your request if it is particularly onerous; and
4.2.2 in certain circumstances, be entitled to receive the information in a structured, commonly used and machine readable form.
Product Sales Policy
The following ‘Delivery & Returns policy’ refer to the agreement between yourself and Detox Yogi ltd.
Address: 26 Bossel Rd., Buckfastleigh, Devon, TQ11 0DD, UK.
Tel. (UK +44) 0800 112 3033
email: info#karunadetox.com (please replace # with @ symbol)
All prices on this site are in GBP.
Delivery:
Orders are normally dispatched within 36 hours following payment. In case of stock shortage, or when we are running a retreat, dispatch may be delayed by up to 7 days. In any case allow up to one week for delivery and up to 2 weeks for delivery within EU, before contacting us.
Returns:
If you are dissatisfied with your purchase of a product from our site, for whatever reason, please contact us to discuss the matter in the first instance by calling us on 0800 112 3033 or emailing us at info#karunadetox.com (please replace # with @ symbol). In compliance with the distance selling regulations, should you wish to cancel your order for any reason, you may do so within seven working days of the receipt of the goods.
All goods returned must be in their original packing and in their original condition with a covering letter and stating the invoice number on the original order. We will not accept any responsibility for loss or damage to goods returned in this way until they are received at the above address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system. Once we receive the goods in saleable condition, a credit note for their cost will be made, or a refund minus 20% restocking fee. NB: Unless the goods are faulty, the cost of sending the goods to you and your costs in returning the goods to us will not be refunded. In the case of faulty goods your purchase will be replaced as soon as we are in receipt of the original item and your return postage costs will be refunded in full.
Terms of Use of the Karuna Detox Retreats Web Site
ALL WEB SITE DESIGN, TEXT, GRAPHICS, THE SELECTION AND ARRANGEMENT THEREOF, AND ALL SOFTWARE COMPILATIONS, AND ALL OTHER MATERIAL ON THIS WEB SITE ARE COPYRIGHT OF Detox Yogi Ltd. trading as ‘Karuna Detox™ Retreats’ AND ITS AFFILIATES, OR THEIR CONTENT AND TECHNOLOGY PROVIDERS. ALL RIGHTS RESERVED.
Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Karuna Detox Retreats or using this web site as a shopping resource. Any other use of materials on this Web site – including reproduction for purposes other than those noted above, modification, distribution, or republication – without the prior written permission of Detox Yogi Ltd is strictly prohibited.
TO THE FULLEST EXTENT PERMITTED AT LAW, Detox Yogi Ltd. trading as ‘Karuna Detox™ Retreats’ IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Detox Yogi Ltd. trading as ‘Karuna Detox™ Retreats’ DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.
